Shipping Policy
Last Updated: 24 June 2026
At Grovedic Nature’s Cure, we aim to deliver your orders safely, quickly and in good condition. This Shipping Policy explains how we process, ship and deliver orders placed through our website.
By placing an order on our website, you agree to the terms mentioned below.
1. Order Processing
Once your order is successfully placed, our team will begin processing it.
Orders are usually processed within 24 to 48 business hours after confirmation of payment or Cash on Delivery approval, wherever applicable.
Orders placed on Sundays, public holidays or non-working days may be processed on the next working day.
2. Shipping Timeline
After the order is processed and dispatched, delivery usually takes:
Metro Cities: 3 to 5 business days
Other Cities: 5 to 7 business days
Remote Locations: 7 to 10 business days
Delivery timelines may vary depending on your location, courier availability, weather conditions, public holidays, logistics delays or other circumstances beyond our control.
3. Shipping Coverage
We currently ship orders across serviceable locations in India.
Delivery availability may depend on the courier partner’s serviceability in your area.
If your pin code is not serviceable, we may contact you for an alternative address or cancel the order and process a refund, if applicable.
4. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your order.
Grovedic Nature’s Cure may offer free shipping on selected orders, products or promotional campaigns.
Cash on Delivery charges, convenience fees or handling charges, if any, may be added separately at checkout.
5. Order Tracking
Once your order is shipped, you may receive tracking details through SMS, email, WhatsApp or any other communication channel provided at the time of order.
You can use the tracking link or tracking number to check the delivery status of your order.
Please note that tracking details may take some time to update after dispatch.
6. Delivery Attempts
Our courier partner will attempt to deliver your order to the address provided by you.
If the customer is unavailable, the phone number is unreachable or the address is incorrect, the courier partner may attempt delivery again as per their policy.
If the order cannot be delivered after multiple attempts, it may be returned to us.
7. Incorrect Address or Contact Details
Customers are responsible for providing complete and accurate shipping details, including name, phone number, address, landmark and pin code.
Grovedic Nature’s Cure will not be responsible for delivery delays, failed delivery or return of order due to incorrect or incomplete address details provided by the customer.
If you notice any mistake in your shipping details, please contact us as soon as possible before the order is dispatched.
8. Delayed Delivery
While we try our best to deliver orders within the estimated timeline, delays may happen due to reasons beyond our control.
This may include courier delays, weather issues, transport disruptions, public holidays, lockdowns, natural disasters, strikes, technical issues or high order volume during sale periods.
Grovedic Nature’s Cure shall not be liable for delays caused by courier partners or external circumstances.
9. Damaged Package at Delivery
If you receive a package that appears damaged, opened, leaked or tampered with, please do not accept the delivery.
If you have already accepted the package and find the product damaged, please contact us within 48 hours of delivery with clear images or videos of the package, product, invoice and shipping label.
After verification, we will provide a suitable resolution as per our Return & Refund Policy.
10. Missing or Wrong Product
If you receive a wrong product or any item is missing from your order, please contact us within 48 hours of delivery.
Please share your Order ID, images of the received products, packaging and invoice for verification.
Once verified, we may arrange a replacement, reshipment, store credit or refund as per the situation.
11. Cash on Delivery Orders
Cash on Delivery may be available on selected locations and orders.
For COD orders, customers are requested to keep the exact amount ready at the time of delivery.
Grovedic Nature’s Cure reserves the right to cancel COD orders in case of incomplete address, unreachable phone number, suspected fraudulent activity or repeated order refusal.
12. Failed Delivery or Refused Orders
If an order is returned to us due to customer unavailability, incorrect address, unreachable phone number or refusal to accept delivery, shipping charges, COD charges or return charges may be deducted from the refund amount, if applicable.
For prepaid orders, refund will be processed only after the package is returned to us and verified by our team.
13. International Shipping
Currently, Grovedic Nature’s Cure may not offer international shipping unless specifically mentioned on the website.
If international shipping is available in the future, shipping charges, customs duties, taxes and delivery timelines may vary based on the destination country.
14. Order Cancellation Before Shipping
Orders can be cancelled only before they are shipped.
Once the order has been dispatched, cancellation may not be possible.
If a prepaid order is cancelled before dispatch, the refund will be processed to the original payment method within the applicable timeline.
15. Contact Information
For shipping, tracking or delivery-related queries, please contact us:
Brand Name: Grovedic Nature’s Cure
Email: grovedic.official@gmail.com
Phone: 99994 55153
Please mention your Order ID in all shipping-related communication.
