Return & Refund Policy
Last Updated: 24 June 2026
At Grovedic Nature’s Cure, customer satisfaction is important to us. We request customers to carefully read the product details, ingredients, usage instructions and this Return & Refund Policy before placing an order.
By purchasing from our website, you agree to the terms mentioned below.
1. Return Eligibility
Returns may be accepted only if the product received is damaged, defective, incorrect or has a verified issue at the time of delivery.
To be eligible for a return, the product must be:
Unused
Unopened
Sealed
In original packaging
With all labels, tags and invoice intact
Reported within the allowed return timeline
Due to hygiene, safety and product quality reasons, opened, used, damaged by the customer or tampered products will not be eligible for return.
2. Return Request Timeline
If you receive a damaged, defective or wrong product, please contact us within 48 hours of delivery.
Return requests made after 48 hours of delivery may not be accepted.
3. Products Not Eligible for Return
The following products will not be eligible for return:
Opened products
Used products
Products with broken seal
Products without original packaging
Products without invoice or order proof
Products damaged due to misuse or mishandling
Products purchased during clearance sale or final sale, if mentioned
Products returned without prior approval from our support team
4. Damaged, Defective or Wrong Product
If you receive a damaged, defective or incorrect product, please share the following details with our support team:
Order ID
Full name
Phone number
Clear images or video of the product
Clear images of outer packaging
Clear image of invoice or shipping label
Reason for return request
After receiving the details, our team will verify the issue and provide a suitable resolution.
5. Return Approval Process
All return requests are subject to verification and approval by Grovedic Nature’s Cure.
Once your return request is approved, we will guide you with the return process.
Please do not send any product back without approval from our support team. Products returned without approval may not be accepted.
6. Replacement Policy
If the product is found to be damaged, defective or incorrect after verification, we may offer a replacement subject to availability.
If the same product is not available, we may offer an alternative product, store credit or refund as per the situation.
7. Refund Policy
Refunds will be processed only after the returned product is received and inspected by our team.
If the refund is approved, the amount will be refunded to the original payment method used at the time of purchase.
For Cash on Delivery orders, refund may be processed through bank transfer, UPI or any other available method after collecting the required details from the customer.
8. Refund Timeline
Once the refund is approved, it may take 5 to 7 business days for the amount to be processed from our side.
The final credit timeline may depend on your bank, payment gateway or payment provider.
9. Shipping Charges
Shipping charges, COD charges or convenience fees, if any, may be non-refundable unless the issue is due to a wrong, damaged or defective product sent by us.
In case of customer-side return reasons, return shipping charges may be borne by the customer.
10. Order Cancellation
Orders can be cancelled only before they are shipped.
Once the order has been dispatched, cancellation may not be possible.
If a prepaid order is cancelled before shipping, the refund will be processed to the original payment method within the applicable timeline.
Grovedic Nature’s Cure reserves the right to cancel any order due to product unavailability, payment failure, incorrect pricing, incomplete address, suspected fraudulent activity or any technical issue.
11. Failed Delivery or Customer Unavailability
If an order is not delivered due to incorrect address, unreachable phone number, customer unavailability or refusal to accept delivery, the order may be returned to us by the courier partner.
In such cases, shipping charges, COD charges or return charges may be deducted from the refund amount, if applicable.
12. Exchange Policy
Exchange may be offered only in case of damaged, defective or wrong product delivery.
Exchange requests are subject to product availability and approval by our support team.
13. Quality & Hygiene Disclaimer
Grovedic Nature’s Cure products are wellness, herbal, Ayurvedic and nutraceutical products.
For customer safety and hygiene reasons, we cannot accept returns of opened, used or consumed products.
Customers are advised to check ingredients, usage instructions and product suitability before placing an order.
14. Refund Not Applicable In These Cases
Refund will not be applicable in the following cases:
Product has been opened or used
Product seal is broken
Product is damaged after delivery
Customer does not like the taste, smell, texture or result
Customer ordered the wrong product
Incorrect address or contact details were provided
Return request is raised after the allowed timeline
Product is returned without approval
Product does not show expected results, as results may vary from person to person
15. Contact Information
For return, refund, replacement or cancellation requests, please contact us:
Brand Name: Grovedic Nature’s Cure
Email: grovedic.official@gmail.com
Phone: 99994 55153
Please mention your Order ID in all return and refund-related communication.
